Management must use communication to enhance employee trust and confidence in the organisation
“If this was a hospital, would you bring your mother to be treated here?” a strategic turnaround manager started off the meeting by asking one of the staff members. The turnaround manager had been called to establish what ailed an on the surface otherwise successful organization which was profusely bleeding in the inside due to poor management communication practices. The girl who was asked to respond flatly said “No.” She would not dare nor even dream of bringing her mother to the hospital. On the face of it, this seemed just like any other small talk to break the ice and get employees talking. But at the heart of the conversation lay a serious strategic communication issue that should have had management thinking about how it was handling communication and its general impact on the employees. You see, many of us go to the hospital when we are unwell or want to be checked up for emerging health issues. We believe that the solution to our health problems lie with the do